Frequently Asked Questions in Rochester

Do you have questions about our escape rooms?

What is The Great Escape Room®?

The Great Escape Room® is an award winning and exciting Sherlock-themed escape room adventure that has proven to be a favorite around town. After entering our intricately themed room with your team the door is locked behind you and then the fun begins… Our rooms are part scavenger hunt and part puzzle-solving, and all groups must work together to escape. You have just 60 minutes… will you escape?!

Are children under the age of 16 allowed to play?

Yes, but children under the age of 16 need to be accompanied by an adult.

How much time do I need to visit The Great Escape Room®?

You will need about an hour and a half for your visit.

Do I need any special knowledge or skills?

No, escape rooms are suitable for anyone who is willing to have fun, work as a team and keep an open mind.

Are bookings refundable?

No, due to the limited time slot of the escape room being reserved, bookings are not refundable. If you contact the location of your booking in advance, we are often able to accommodate a rescheduling to another time slot.

Can I have an event at my office/convention/party?

Yes! We offer a On The Run, our spectacular portable event that can be customized for any number of participants. Please visit your nearest Great Escape Room location for more details!

Where can I park?

Please visit your nearest Great Escape Room location for specific parking details.